With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.

• Start the return process within 30 days of receiving your item.

• Product must be in new or unused condition, with all original product inserts and accessories.

• Shipping costs will be the responsibility of the customer.

• We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.

How to Return an Item

Contact us via bravoshop@cincinnatiopera.org or call (513)768-5511 with your order number and a reason for the return.

Defective Product and Returns Due to Our Error:

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

• Sending you replacement parts or accessories

• Replacing the product or

• Issue a refund

• And we’ll also cover the cost of any return shipping

• If the product is not defective, return shipping fees will apply